Credit terms

Who offers this

This server is run by Taleward.org, owner Benjamin Welk, Goldacker 7, 58675 Hemer, Germany (see legal notice). Contact for questions about credit and payments: info@taleward.org.

What the credit is for

On this server, processing sessions and documents costs money (transcript, chapter, analysis). The game master who pays for a campaign covers these costs – never the players. As a game master you top up credit in advance. It is not a subscription and does not renew.

What processing costs

Each processing step costs what it actually causes (cloud provider or computing work), plus a surcharge for running the server. The operator sets surcharge and prices in the server administration; the credit page shows them to you. Before each processing step you see an estimate. If it is above your approval amount (2.00 € by default, you can change it), processing waits until you approve it. You are charged the actual costs once processing has finished; they may differ from the estimate.

All amounts are final amounts in euros. No VAT is charged under section 19 of the German VAT Act (small business scheme).

Topping up

You top up on the credit page in fixed amounts (at least 10.00 €). Payment is handled by Stripe (card, Apple Pay, Google Pay, depending on the country also SEPA direct debit) or PayPal on their own pages; this server never sees card details. The payment provider's fee is added and shown beforehand (“You pay 10.41 €, 10.00 € will be credited”). The credit is available as soon as the provider confirms the payment.

Usage

• Gifted credit (manual credit, voucher) is used first, then paid credit.
• Processing only starts with a positive balance. Processing that has started runs to the end, even if the balance goes negative (down to −1.50 € at most). A negative balance is settled with your next top-up; until then no new processing starts.
• Credit belongs to your account on this server. It does not move with a campaign you hand over or move to another server.
• Credit does not expire.

Manual credits and vouchers

Manual credits and vouchers are gifts. They are not paid out or refunded.

Refund of remaining credit

Paid credit you have not used yet is refunded in full on request, without deductions. Write to info@taleward.org. We refund to the original payments, newest first. If the provider no longer allows that, we ask for bank details by email and transfer the amount. The refunded amount is removed from your credit.

Deleting your account

You can delete your account at any time. If paid credit remains, we refund it as above. For that we keep only the amount, the payment references and your email address until the refund is done, for 90 days at most. A negative balance is waived when you delete your account.

Withdrawal

You have a right of withdrawal, see the withdrawal notice (/widerruf on this server). When topping up you confirm that the credit should be usable right away. If you withdraw within 14 days, you get back the unused part of the top-up.

Chargebacks and disputes

If a payment is reversed or disputed with the provider, we reverse the amount and pause new processing until the matter is settled. Feel free to write to us first – it is usually easier to sort out.

Changes

Prices and surcharge may change. They only apply to processing that starts afterwards; credit already topped up keeps its euro value. We announce changes to these terms on the credit page and by email to game masters with a stored address at least 4 weeks in advance.

Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board. Just write to us.

Last updated: 2026-11-13